Refund policy
Changed your mind?
You can cancel your order for any reason within 14 days of receiving it. To cancel, email info@maniahobby.com with your order number. You then have a further 14 days to send the item back.
- Return postage is paid by you. We recommend a tracked service, as the item remains your responsibility until it reaches us.
- We refund the item price and the original standard delivery charge. If you chose a faster delivery option, we refund only the cost of our cheapest standard delivery.
- Refunds are made within 14 days of us receiving the item, or of you sending proof of postage, whichever is sooner. We refund to your original payment method.
Condition of returned items
Sealed products must be returned unopened, with the factory seal and shrink wrap intact, and in the same condition they were sent. Please pack returns securely in their original packaging.
If an item comes back opened, with damaged wrap, or handled more than needed to check it, we will reduce the refund to reflect the loss in value. For sealed collectible products, opening the seal can remove most of the item's value.
Shelf wear on sealed products
Our sealed products are brand new and factory sealed. As described on each product page, the outer box, packaging or shrink wrap may show minor shelf wear from storage and handling, such as light scuffs, small creases or minor corner dings. This is cosmetic only and does not affect the factory seal or the contents. Sealed cases are supplied in the manufacturer's shipping carton, which may show handling marks.
Minor shelf wear described on the product page is not considered damage. If box condition is important to you for collecting or display, please contact us before ordering and we can send photos of the exact item.
Damaged, faulty or incorrect items
If your item arrives damaged, faulty or not as described, or you receive the wrong item, please contact us as soon as possible with:
- your order number
- photos of the item, showing the damage
- photos of the outer delivery box and inner packing
We will arrange the return at our cost and offer a replacement or full refund, including delivery. We may need to inspect the item before the refund is issued.
Exchanges
We offer exchanges only for damaged, faulty or incorrect items. Please contact us to arrange an exchange.
Lost parcels
If your parcel hasn't arrived by the expected delivery date, please contact us with your order number and we will investigate with the courier.
Undelivered orders
If a courier returns your order to us after unsuccessful delivery attempts, we will contact you by phone and email to check your details. If we don't hear back from you within 72 hours, we will refund your order to your original payment method.
Pre-orders
For pre-orders, the 14-day cancellation period starts from the day you receive the item. You can also cancel a pre-order at any time before it is dispatched for a full refund.
Business customers
The 14-day cancellation right applies to consumers only. Trade and business orders are non-returnable unless faulty or incorrect.
Your statutory rights
This policy does not affect your statutory rights as a consumer.
Questions?
If you have any questions about returns and refunds, please get in touch:
Email: info@maniahobby.com
Address: Mania Cards and Collectibles, United Kingdom