Frequently asked questions

I haven’t received my order, what should I do?

There can be several reasons why an order hasn’t arrived within the approximate timeframes specified on our shipping page. If your order has not been received within 7 or more days from when it was dispatched, then please contact us at support@maniacards.co.uk, where we can advise you on the next steps. 
Contact Information

You can contact us at support@maniacards.co.uk. 
Can I cancel or amend an order?

You have the right to cancel or amend any order before the time of dispatch and receive a full refund.
Are there any other charges when placing an order?

All our stock is in the UK. When ordering to a UK address, no further payments will be required after you have completed the checkout. When ordering to an address in Europe, please be aware of any additional charges that may apply before placing your order.
Cards that are factory-damaged

We can’t guarantee that there will be no factory-damaged cards inside sealed boxes and packs. If you are unhappy with the quality of the cards received, please contact the relevant card manufacturer. Excludes items damaged during shipping.
Damaged Packages

Please inspect all packages for damage immediately upon receipt. Please contact us promptly if you believe your order has been damaged during transport. Returns and exchanges for damaged items will be reviewed on a case-by-case basis. Do not open any damaged packages (including sealed cases and boxes of trading cards), as this will jeopardise your ability to exchange the item or receive a refund.