FAQs

We accept all major debit and credit cards, PayPal, Shop Pay and Klarna. Payment is taken securely at checkout.

Yes — you can cancel or amend any order any time before it's dispatched, for a full refund. Once an order has been dispatched it can't be changed, but you can return eligible items (see Returns). Contact us as quickly as possible if you need to make a change.

You'll get an order confirmation by email straight away, and a dispatch email with tracking once it's on its way. Orders placed before 2pm (Mon–Fri) are dispatched the same day on a best-endeavours basis.

On most products the limit is 5 per customer. High-demand and pre-order products are usually capped at 2 per customer, and the most in-demand products at 1, so stock is shared fairly across collectors. The limit for each product is shown on its page, and orders that exceed it may be cancelled and refunded.

• Free tracked delivery on all UK orders over £200.
• Orders placed before 2pm (Mon–Fri) are dispatched the same day on a best-endeavours basis.
• We ship using standard tracked postal services suited to the items you've bought.
• Need it fast? Choose the Special Delivery option for guaranteed next-day (we don't guarantee weekend delivery).
• Need specialist or expedited shipping? Contact us before ordering and we'll help.

Yes. All our stock is held in the UK. UK orders have nothing further to pay after checkout. For orders outside the UK, please see International orders & customs below.

If your order hasn't arrived within 7 days of dispatch, contact us at sales@maniahobby.com and we'll help track it down. For a package that's lost in transit or arrives damaged, please contact us within 7 days of the delivery (or expected delivery) date with any photos or tracking info.

Pre-order products ship as soon as they're released. The expected release date is shown on the product page. Release dates are set by the manufacturer and can change — if a date moves, we'll update the product page and keep you posted.

We recommend ordering pre-orders separately. If you order a pre-order and an in-stock item together, the whole order is held and shipped once everything is available — so place separate orders if you'd like your in-stock items sooner.

Some products (big releases like World Cup Prizm, Chrome Premier League, Bowman Chrome) are supplied to us in limited quantities by the manufacturer. These sell out fast and usually carry a lower purchase limit — see Ordering & payment.

Use the Notify me button on any sold-out product and we'll email you the moment it's available.

A break is when we open sealed boxes or cases live and the cards are split between buyers. You buy a "spot" — a team, a division, or a random slot — and you receive all the cards that fall to your spot. Breaks are a great way to get into high-end product for a fraction of the price of a full box.

Your cards are packed and shipped within 3 working days of the break.

Not at the moment — each break's cards are currently shipped separately. Combined shipping is something we're actively working on, so watch this space.

If a break doesn't sell all its spots, it's cancelled and you're fully refunded.

Every order is packed carefully to protect it in transit — sealed boxes are boxed with protective materials, and single packs and smaller items are shipped in suitable protective packaging.

We can't guarantee the contents of sealed boxes and packs, including the occasional factory-damaged card — this is down to the manufacturer, not us. If you're unhappy with the quality of cards from a sealed product, please contact the card manufacturer directly. This doesn't affect your rights if an item is damaged in shipping — see Returns.

We accept: sealed, unopened trading card products (packs, boxes, cases); items sent in error; and products damaged in transit (photo evidence required at time of delivery). We can't accept opened trading card products or single trading cards.

Contact us at sales@maniahobby.com within 30 days of receiving your order with your order number, the reason for return, and photos if the item arrived damaged or incorrect. Items must come back in their original packaging with all protective materials intact and in the same condition as received.

Return postage is the customer's responsibility, unless the return is due to our error (wrong or defective item), in which case we cover it.

Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 5–7 business days.

We offer exchanges only for defective or incorrect items. Contact us to arrange one.

All our stock ships from the UK. UK orders have nothing further to pay after checkout. For orders to the EU and rest of world, any import VAT, duties or customs charges are set by your local customs authority and are the customer's responsibility as the importer. Please check your country's rules before ordering.

UK customers are charged in GBP. International customers are shown local currency prices via our international storefront.